Refund & Cancellation

Standard Orders

• Orders can be cancelled before dispatch.
• Dispatched orders cannot be cancelled.
• After delivery, customers may request a return within 7 days under our separate 7-Day Return & Exchange Policy.

Customised Orders

• Customised, personalised, engraved and special-order jewellery cannot be cancelled once confirmed.
• A minimum advance payment of 50% is required before manufacturing.
• The advance amount is non-refundable.

Money-back refunds are available only for eligible purchases, subject to this policy and our 7-Day Return & Exchange Policy.

Sale and clearance products remain eligible under the normal 7-day policy, subject to its conditions.

Discounts, Coupons & Offers

If a discount, coupon or promotional offer was applied to the original purchase, the equivalent discount amount will be deducted from the refund.

This deduction does not apply to verified damaged, defective or incorrect products, except for purchases restricted to exchange only.

Free Gifts

Any free gift must be returned with the jewellery. If it is not returned, its prevailing value at the time of return processing will be deducted from the refund.

If a product is verified as damaged, defective or incorrect at delivery, or the issue is attributable to Iraah Jewels:

• The customer may choose a refund of 100% of the amount actually paid for the affected product or an exchange, as applicable.
• No additional discount, coupon or promotional deduction will apply.
• Products above ₹5,00,000 and purchases made using schemes, wallets or EMI remain exchange-only, even in verified cases.
• Online return pickup will be arranged and paid for by Iraah.

This does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorised alterations or repairs after delivery.

Customers should contact Iraah as soon as possible with their order details and clear photographs or videos of the issue.

If a purchase was made using Old Gold Exchange value or Lifetime Exchange (LTE) credit:

• The old gold or LTE amount is not refundable in cash.
• This amount will be issued as Iraah Wallet Credit / Exchange Gift Card, valid for 180 days.
• Any remaining eligible refund may be issued through the original payment source, transferred to the customer's verified bank account or credited to Iraah Wallet / Exchange Gift Card, subject to applicable deductions and payment-method limitations.
• Products purchased using old gold or LTE credit may be eligible for exchange under the applicable conditions.

Further Lifetime Exchange and Lifetime Buyback benefits are governed by their separate policies.

• Customised, personalised, engraved and special-order jewellery cannot be cancelled, returned, refunded or exchanged once confirmed.
• A minimum advance payment of 50% is required before manufacturing.
• The advance booking amount is non-refundable.

How to Request a Refund

For an eligible return, email [email protected] within 7 days of delivery or store purchase.

Please provide:

• Order ID or purchase invoice.
• Registered mobile number.
• Reason for the request.
• Clear product photographs or videos.
• Original product certificate.

All requests are subject to review and approval.

Return Pickup

• Online orders — Iraah will arrange and bear the cost of return pickup.
• Store purchases — Products must be returned to the original store. Customers may request pickup assistance through customer support.
• Return the product securely packed with its original packaging, tags, invoice, certificate and applicable accessories.

Inspection & Refund Timeline

• Iraah will inspect the returned product and verify its documents.
• If the request is rejected, the reason will be communicated and the product will be returned to the customer.
• After successful inspection and approval, the refund will be processed within 10 business days from the date Iraah receives the returned product.

Refund Method

Refunds will be made through the original payment method or an applicable banking channel such as NEFT/RTGS, wherever supported. Where applicable, customers may choose the wallet or credit options mentioned in Section 5.

The time taken for the amount to reflect in the customer's account may vary by bank or payment provider.

• This policy applies to purchases made through Iraah's website and authorised physical stores in India.
• International orders are currently not serviced.
• All refunds are subject to invoice verification, product inspection and approval, wherever applicable.
• Iraah may decline requests that do not meet this policy, subject to applicable law.
• The 7-Day Return & Exchange Policy governs detailed return and exchange conditions.
• Lifetime Exchange and Lifetime Buyback are governed by their separate policies.
• Policy updates will be subject to applicable laws. The terms applicable at the time of purchase will govern the transaction, subject to applicable law.

For assistance with cancellations or refunds:

Email: [email protected]