Privacy Policy

Depending on how you interact with Iraah, we may collect the following categories of information:

A. Personal and Contact Information

• Full name.
• Email address and mobile number.
• Billing and shipping address.
• Date of birth and anniversary date, where voluntarily provided.
• Other contact details or information you choose to share with us.

B. Account and Order Information

• Username, account details and login credentials.
• Order history, purchase details, invoices and transaction records.
• Products viewed, searched, added to your cart or wishlist.
• Return, exchange, refund and customer service requests.
• Preferences, interests, product choices and shopping behaviour.
• Reviews, feedback, survey responses and other information you submit.

C. Payment and Transaction Information

• Payment method and transaction details.
• Payment confirmations, transaction IDs and billing information.
• Relevant payment information processed through our payment gateway or other authorised payment service providers.

Your card, banking or UPI credentials may be collected and processed directly by the relevant payment service provider. Iraah does not intend to store complete card credentials or banking passwords on its own systems.

D. Technical and Usage Information

When you visit our Platform, certain information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type, operating system and identifiers.
• Network and connection information.
• Approximate location information, where permitted.
• Pages visited, browsing activity, clicks, time spent and interactions with our Platform.
• Cookies, pixels and similar tracking information.

E. Information Received from Third Parties

We may receive information from service providers and business partners who assist us in operating our Platform and providing our services, including payment processors, delivery partners, analytics providers, advertising partners and technology providers.

We handle information received from third parties in accordance with this Privacy Policy and applicable laws.

We collect information in the following ways:

• Directly from you — When you register an account, place an order, make a payment, request a return or exchange, subscribe to promotional communications, participate in surveys or promotions, or contact our customer support team.
• Automatically — Through cookies, pixels, analytics tools and similar technologies when you browse or interact with our Platform.
• Through third parties — From payment gateways, logistics partners, technology providers, marketing partners and other authorised service providers.
• Through our stores and communication channels — When you interact with our authorised retail stores, WhatsApp services or customer support representatives.

You may choose not to provide certain information. However, this may prevent you from accessing particular features or services, such as placing an order or receiving a delivery.

We use your personal information for the following purposes:

A. Orders and Customer Services

• To process, confirm and fulfil your orders.
• To process payments and provide invoices.
• To arrange shipping and delivery.
• To manage returns, exchanges, refunds and cancellations.
• To provide order updates and transaction-related notifications.
• To manage your account and customer service requests.

B. Customer Communication

• To respond to enquiries and provide customer support.
• To resolve complaints and grievances.
• To communicate important information about your orders, account or transactions.
• To provide assistance regarding products, services and policies.

C. Marketing and Personalisation

• To send promotional offers, product updates, newsletters and marketing communications, where permitted and with the required consent.
• To provide personalised product recommendations and shopping experiences.
• To understand customer preferences and interests.
• To conduct marketing research and measure promotional campaign performance.

You may opt out of promotional communications at any time. Opting out will not affect essential service-related communications.

D. Platform Improvement and Analytics

• To understand how customers use our Platform.
• To improve website functionality, navigation and user experience.
• To analyse shopping trends and customer preferences.
• To develop and improve our products, services and operations.

E. Security, Fraud Prevention and Legal Compliance

• To verify transactions and prevent fraudulent or unauthorised activities.
• To protect our customers, employees, business and Platform.
• To investigate suspicious activities or misuse.
• To comply with applicable tax, accounting, regulatory and legal obligations.
• To enforce our policies, terms and conditions and protect our legal rights.

Our Platform may use first-party and third-party cookies, pixels, web beacons and similar technologies to improve your browsing and shopping experience.

These technologies may be used to:

• Remember your preferences and shopping activity.
• Maintain account sessions and support website functionality.
• Facilitate secure transactions.
• Understand website traffic and visitor behaviour.
• Measure website performance and improve our services.
• Provide relevant product recommendations and advertisements.

Some cookies may be placed by third-party service providers, analytics platforms or advertising partners.

You can manage, accept or reject cookies through your browser settings and any cookie preference controls made available on our Platform. Please note that disabling certain cookies may affect website functionality and some services may not work properly.

Blocking cookies may not completely prevent information from being collected or shared through other technologies.

We respect your privacy and do not sell or rent your personal information to third parties for their independent commercial use.

However, we may share your information in the following circumstances, where necessary and permitted by applicable law:

A. Service Providers

We may share relevant information with authorised third-party service providers who help us operate our business and provide services, including:

• Payment gateways and payment processors.
• Courier, logistics and delivery partners.
• Website hosting, technology and IT service providers.
• Cloud storage and data management providers.
• Customer support and communication service providers.
• Analytics and performance measurement providers.
• Marketing and advertising service providers.

These providers may process information on our behalf for the services they provide and are expected to protect it appropriately.

B. Business and Marketing Partners

We may share limited information with business or marketing partners to support promotional activities, personalised advertising, campaign measurement and related services, subject to applicable law and required permissions.

Such partners may process information in accordance with their own privacy policies.

C. Legal and Regulatory Authorities

We may disclose information when required to:

• Comply with applicable laws, regulations, court orders or legal processes.
• Respond to lawful requests from government authorities or law enforcement agencies.
• Protect the rights, safety, property or security of Iraah, our customers or others.
• Investigate fraud, unlawful activities or security incidents.

D. Business Transfers

If Iraah undergoes a merger, acquisition, restructuring, sale of assets or transfer of business, your information may be transferred to the relevant successor, purchaser or acquiring entity, subject to applicable legal requirements.

E. With Your Consent or at Your Direction

We may share your information with third parties when you specifically request or authorise us to do so, including where you use social media features, login integrations or other third-party services.

Our Platform may contain links to external websites, social media platforms, payment gateways or other third-party services.

These external platforms operate independently and may have their own privacy policies, terms and security practices.

Iraah does not control and is not responsible for the privacy practices, content, security or information handling of third-party websites or services.

We encourage you to review the relevant privacy policies before sharing your personal information with any third party.

Our Platform may allow you to submit product reviews, ratings, feedback, photographs or other user-generated content.

If you choose to post information in a public area of our Platform or through a public third-party platform, that information may be visible to other users and the general public.

Please avoid sharing personal, confidential or sensitive information in public reviews or comments.

Iraah cannot control how other users or third parties may use information that you voluntarily make public.

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Processing and fulfilling orders.
• Maintaining customer accounts and transaction records.
• Providing customer support and resolving disputes.
• Meeting tax, accounting and other legal or regulatory requirements.
• Preventing fraud and protecting our legal rights.

When your information is no longer required for these purposes, we will take reasonable steps to delete it or anonymise it, subject to applicable legal requirements.

Certain information may need to be retained for longer periods where required by law or necessary for the establishment, exercise or defence of legal claims.

We take reasonable technical, organisational and administrative measures to protect your personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Our security measures may include:

• SSL/TLS encryption for secure website communication and transactions, where implemented.
• Access restrictions and authentication controls for authorised personnel.
• Security monitoring and protection of our systems.
• Secure handling of payment and transaction information through authorised payment providers.
• Periodic security reviews and vulnerability assessments, as appropriate.

We take reasonable precautions to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You are also responsible for keeping your account credentials confidential and informing us promptly if you suspect unauthorised access to your account.

Subject to applicable laws, you may have the right to:

• Access — Request information about the personal data we hold about you and how it is processed.
• Correction — Request correction or updating of inaccurate or incomplete personal information.
• Erasure — Request deletion of your personal information, subject to legal and regulatory retention requirements.
• Withdraw Consent — Withdraw consent where we rely on your consent to process your personal information.
• Grievance Redressal — Raise a complaint or concern regarding the processing of your personal information.
• Nominate — Exercise the right to nominate another individual to exercise your rights in the event of death or incapacity, where applicable under law.

You may also:

• Opt out of promotional emails or marketing messages by using the unsubscribe option, where available, or contacting us.
• Manage cookies through your browser settings or available cookie preference controls.

To exercise your rights, please contact us at [email protected]. We may request reasonable information to verify your identity before processing your request.

We will review and respond to requests within the timelines prescribed by applicable law. Certain requests may be restricted or declined where permitted or required by law.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. It may also affect our ability to provide certain services where the information is necessary to provide them.

Our Platform and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that personal information has been collected from a child without the legally required consent, we will take appropriate steps to address the matter, including deletion where required by law.

A parent or legal guardian who believes that a child has provided personal information to us may contact us at [email protected].

We may monitor transactions and account activity to identify suspicious, fraudulent, unauthorised or unlawful activities.

Where necessary, we may take appropriate measures, including:

• Verifying customer identity or transaction details.
• Requesting additional information to confirm an order.
• Restricting, suspending or deactivating accounts involved in suspected misuse or fraudulent activities.
• Cancelling or withholding suspicious transactions, subject to applicable law.
• Retaining relevant information where necessary for investigations, legal obligations or dispute resolution.

If you believe your account has been compromised or accessed without your permission, please contact us immediately at [email protected].

You may also request account closure or deletion of your personal information, subject to applicable legal and regulatory retention requirements.

We may use service providers located in India or other jurisdictions to support our website, payment processing, cloud storage, analytics, customer support and other business operations.

Where your personal information is processed or transferred by such providers, we take reasonable steps to ensure that appropriate safeguards are in place and that the processing complies with applicable laws.

Any cross-border transfer of personal information will be subject to applicable Indian data protection laws and government restrictions, where relevant.

We are committed to addressing privacy-related concerns and complaints.

For any questions, requests or grievances relating to this Privacy Policy or the handling of your personal information, please contact our Grievance Officer:

• Email: [email protected]
• Contact Number: +91 9104418584
• Working Hours: 10 am – 7 pm IST, Monday to Saturday
• Registered Office Address: Office No. 317, 3rd Floor, Surana International Finance Centre, VIP Road, Opp. Fire Station, Vesu, Surat, Gujarat – 395007, India

We will acknowledge and address grievances within the timelines prescribed under applicable law.

If your concern remains unresolved, you may approach the relevant authority, including the Data Protection Board of India, where applicable under law.

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal and regulatory requirements.

Any revised version will be published on our Platform along with an updated "Last Updated" date.

Where required by applicable law, we will notify you of material changes through our website, registered email address or other appropriate communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including applicable data protection and information technology laws.

Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts at Surat, Gujarat, India, subject to applicable law.

If you have any questions, concerns or requests regarding this Privacy Policy or the use of your personal information, you can contact us at:

• Brand: Iraah Jewels
• Company Legal Name: IRAAH JEWELS PRIVATE LIMITED
• Email: [email protected]
• Contact Number: +91 9104418584
• Registered Office Address: Office No. 317, 3rd Floor, Surana International Finance Centre, VIP Road, Opp. Fire Station, Vesu, Surat, Gujarat – 395007, India
• Website: https://iraahjewels.com

We appreciate your trust in Iraah Jewels and remain committed to protecting your privacy and personal information.